Privacy Policy
Last updated: 1st July, 2025
Welcome to Helpiify’s Privacy Policy (“Policy”).
Helpiify (“Helpiify”, “we”, “our”, or “us”) together with its affiliates is engaged in the business of providing a digital platform that connects customers in need of household and personal services with qualified service professionals. This Policy describes how we collect, use, store, process, and share your personal information when you access or use our website www.helpiify.com or the Helpiify mobile application (together, the “Platform”), and when you avail services offered by us or through our service partners (collectively, the “Services”).
In this Policy, services provided by our partner professionals through the Platform are referred to as “Partner Services.”
At Helpiify, we value your trust and are committed to safeguarding your personal information and protecting your privacy. To provide our Services effectively, we may need to collect and process certain information about you. This Policy explains our practices in handling that information.
Unless otherwise defined here, capitalized terms used in this Policy will have the same meaning as in our Terms & Conditions. Please read this Policy together with the Terms for a complete understanding.
By using our Platform and Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy, and you consent to the collection and processing of your data as explained below.
1. Background and Key Information
(a) Applicability of this Policy:
This Privacy Policy applies to all individuals who access or use Helpiify’s website, mobile application, or any other platform provided by us to avail our services. References to “you” or “user” in this Policy mean any person who browses, registers, or books services through our Platform.
By continuing to use the Platform, you agree that Helpiify may collect, store, use, and share your personal information in accordance with this Policy.
(b) Policy Updates and Accuracy of Data:
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or for other operational reasons. We encourage you to review this Policy periodically. To ensure smooth service, it is important that the information you provide to us is complete, accurate, and kept up to date. Please inform us if any of your details change during your association with us.
(c) Links to External Services:
Our Platform may display links, plugins, or integrations that lead to websites, apps, or services operated by third parties. Please note that Helpiify does not control or endorse such third-party services, nor are we responsible for how they handle your information. Once you leave our Platform, you should review the privacy practices of those third parties before sharing any personal data.
2. Personal Data We Collect
(a) Categories of Data We Collect:
We may collect different types of information from you depending on how you interact with our Platform. This may include (but is not limited to):
Contact Information – such as your phone number, email address, postal address, and location details.
Identity and Profile Information – including your name, user ID, gender, photographs, and other identifiers you may share with us.
Communication & Marketing Information – such as feedback, reviews, survey responses, chat or call interactions with service partners, preferences for receiving promotional messages, and any content you upload or share on the Platform.
Technical Information – including device details (device ID, type, and operating system), IP address, browser type, internet service provider, location data, access times, clickstream data, and usage activity on our Platform.
Transaction Information – such as records of the services you book, limited payment-related details (e.g., masked card numbers, UPI IDs, or transaction references), and order history.
Usage Information – which covers how you engage with our services, including booking history, time spent on the Platform, user interactions (taps, clicks), preferences, and browsing activity.
(b) Aggregated and Statistical Data:
We may also generate aggregated or anonymized data, such as service usage statistics or demographic patterns. This type of data does not reveal your personal identity and is not treated as personal data under the law unless it can be linked back to you.
(c) Refusal to Share Personal Data:
If you choose not to provide certain personal information that we require by law or for fulfilling a contract (such as booking services), we may not be able to offer you some or all of our services. In such cases, we may need to suspend or limit your access to the Platform.
3. How We Collect Your Personal Data
We gather personal information about you through a variety of ways, depending on how you engage with our Platform and Services:
(a) Information You Provide Directly:
You share personal details with us when you:
Register or create an account/profile on the Platform.
Use our Services, request a booking, or engage with service partners.
Participate in surveys, contests, feedback forms, or promotional activities.
Opt-in to receive updates, offers, or marketing communication.
Contact us for support, submit a query, or share feedback.
(b) Information Collected Automatically:
When you use our Platform, we may automatically capture certain technical and usage information, including details about your device, browsing actions, and activity patterns. This may be collected using cookies, pixels, server logs, or similar tracking tools. Such data helps us improve user experience and enhance service delivery.
(c) Information from Third Parties and Public Sources:
We may also obtain your information from trusted external sources, such as:
Analytics and advertising partners (e.g., data related to your online behavior and preferences).
Service providers, affiliates, or business partners who help facilitate bookings or payments.
Publicly available sources (such as directories or social platforms) to verify or enrich your information.
4. How We Use Your Personal Data
We only use your personal information when it is legally permissible and necessary for providing our Services or fulfilling our obligations. Generally, we use your data for the following purposes:
(a) Service Provision and Account Management
To verify your identity and create your account on our Platform.
To deliver the Services you request through the Platform.
To enable service professionals to provide their services to you.
To monitor trends, personalize your experience, and improve Platform functionality.
To respond to your service requests and support needs efficiently.
To track transactions and process payments securely.
To send notifications, updates, and relevant information about Services you have availed.
(b) Communication and Marketing
8. To inform you about new features, updates, offers, or promotions related to Helpiify.
9. To facilitate communication between you and service professionals, associates, or affiliates connected with Helpiify.
(c) Operational, Legal, and Business Purposes
10. To analyze usage patterns and improve our business operations, service delivery, and customer experience.
11. To maintain the security and integrity of our Platform and Services, including troubleshooting and system testing.
12. To comply with legal requirements or obligations.
13. To enforce our Terms and protect our rights.
14. To respond to legal claims, court orders, or requests from governmental authorities.
(d) Sharing Information
You agree that Helpiify may share your information with trusted third parties, including service professionals, business partners, affiliates, vendors, consultants, and legal advisors, strictly for the purposes listed above. We may also share data without your consent when required by law, court order, or government authority to enforce this Policy, our Terms, or any applicable legal obligations.
5. Cookies
(a) What Are Cookies
Cookies are small text files placed on your device by the Platform or its service providers when you access our website or app. These files help the Platform recognize your browser, remember your preferences, and store certain information for a smoother user experience.
(b) How We Use Cookies
We use cookies to:
Identify you from other users of the Platform.
Save your settings and preferences for future visits.
Track interactions with advertisements and analyze site traffic.
Compile anonymous, aggregated data to improve the Platform’s functionality and services.
We may work with trusted third-party service providers to help analyze website traffic and improve the Platform. These providers are only allowed to use the data to assist us and cannot use it for their own purposes.
(c) Third-Party Cookies
Some pages on the Platform may include cookies or similar tools placed by third parties. Helpiify does not control how these third parties use cookies. Additionally, if you or others communicate with us through emails or other messages, we may store that information in a file associated with your account to help improve our Services.
6. Sharing Your Personal Data
(a) Who We Share Your Data With
Helpiify may share your personal data with the following parties for the purposes described in Section 4:
Service Professionals – to enable them to deliver the services you have booked.
Internal Affiliates – other companies within the Helpiify group, if applicable, for business operations and service improvement.
External Partners – including:
Trusted partners and service providers who support Helpiify in operating the Platform, delivering services, processing payments, running marketing campaigns, or performing related business activities.
Analytics and advertising providers who help us understand Platform usage and improve our services; they may use cookies or similar technologies.
Other registered users of the Platform, but only if you explicitly request or consent to sharing your information.
Government authorities, regulators, or legal bodies, as required under applicable laws or regulations.
(b) Third-Party Obligations
All third parties are required to maintain the confidentiality and security of your personal data and process it in accordance with applicable laws. Helpiify ensures that third-party service providers only use your data for specified purposes and according to our instructions, and never for their own unrelated purposes.
7. Your Rights Regarding Personal Data
(a) Access and Updating Your Data
You are responsible for providing accurate, up-to-date, and complete personal data to Helpiify. We make reasonable efforts to allow you to access, review, and update your personal data. You can request a copy of your personal data or request corrections by contacting us at support@helpiify.com. Helpiify may take up to 7 (seven) business days to respond to such requests.
(b) Opting-Out of Marketing and Promotional Communications
If you receive marketing or promotional communications from Helpiify, you can opt-out by following the instructions included in such messages. Please note that it may take up to 10 (ten) business days for your opt-out request to take effect. You will still receive essential notifications regarding your account or services you have booked with us.
8. ACCOUNT CLOSURE AND DATA REMOVAL
(a) Requesting Deletion
You can request the closure of your Helpiify account and removal of any personal information we hold by emailing privacy@helpiify.com. Helpiify will process such requests within 7 (seven) business days.
(b) Consequences of Deletion
After your account is closed, you will no longer be able to access Helpiify services. Certain data related to past transactions or services may still be retained as required by law or for regulatory purposes.
9. TRANSFER OF PERSONAL DATA
(a) Cross-Border Storage and Transfers
Helpiify complies with applicable laws regarding the storage and transfer of personal data. By using our services, the personal information you provide may be transferred to, processed, and stored in locations outside the country you reside in. This may occur if our servers, vendors, partners, or service providers are located in another country.
(b) Consent to Transfers
By submitting your information to Helpiify, you consent to such transfers, storage, and processing as described above, in accordance with applicable laws.
10. SAFEGUARDING YOUR DATA
(a) Security Measures
At Helpiify, we implement robust security protocols to protect your personal information. This includes encryption, secure storage, controlled access, call masking, and other technical and physical safeguards designed to prevent unauthorized access, misuse, or disclosure of your data, in accordance with applicable laws.
(b) Your Role in Security
If you create a password to access your Helpiify account or Services, you are solely responsible for keeping it confidential. Helpiify is not responsible for any activity resulting from a compromised password. If you believe your password has been exposed or misused, notify us immediately so we can help secure your account.
11. DATA RETENTION AND STORAGE
(a) Retention Period
Helpiify will retain your personal data only for as long as necessary to provide our Services, fulfil legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. Once your account is deactivated or terminated, we may retain certain information for a reasonable period to comply with legal and regulatory requirements.
(b) Anonymized Data
In some cases, we may anonymize or aggregate your data for research, analysis, or reporting purposes. Once anonymized, this information is no longer associated with you and may be used indefinitely without further notice.
12. BUSINESS CHANGES AND TRANSFERS
In the event of a business transition—such as a merger, acquisition, restructuring, or sale of assets—your personal data may be among the assets transferred to the successor entity. Helpiify will ensure that any such transfer complies with applicable laws and safeguards your data in accordance with this Policy.
13. USER-CREATED CONTENT
Helpiify may allow you to post or share content, including feedback, comments, photos, or other materials on our Platform. Please note:
Such content may become publicly visible and accessible to other users.
Helpiify cannot guarantee that shared content will remain private, and we disclaim liability for unauthorized use of such content.
You are solely responsible for ensuring that any content you post complies with applicable laws and does not infringe on others’ rights.
14. POLICY UPDATES
(a) Updating Our Policy
Helpiify may update this Privacy Policy periodically. We will make the revised version available on our Platform and may notify you via email or other communication channels. By continuing to use our Services after updates, you accept the revised Policy.
(b) Review Encouraged
We encourage you to review this Policy regularly to stay informed about our privacy practices and how we handle your personal data.
15. PRIVACY CONTACT AND GRIEVANCE REDRESSAL
If you have questions, concerns, or complaints regarding this Privacy Policy or how Helpiify handles your personal data, you may contact us at support@helpiify.com. You may also reach our designated Grievance Officer:
Grievance Officer
Name: Abhinav Pandey
Designation: Chief Legal & Compliance Officer
Email: Support@helpiify.com